Remarkable Customer Care
To deliver a remarkable experience — that is our mission. And our agents are laser-focused on that mission with every call that comes into their queue. Our entirely U.S.-based agent team averages more than five years in tenure, and their expertise allows for specialization and higher conversion rates. We have deep branding capabilities throughout all pre- and post-booking customer care touch points, and you can be sure that our agents will deliver a remarkable experience to your customers on behalf of your brand. In fact, World Travel Holdings was named one of the 50 Most Engaged Workplaces for two years in a row, most recently in 2012.
exemplary Customer Care operations
- 24/7 customer service.
- Product specialization and expertise in selling vacations allowing focus and improved conversion.
- Promotional capabilities tightly integrated online and offline promotional messaging.
- Artwork and logos of your choice.
Travel Agent Expertise
- Five years average tenure for customer care team.
- No outsourcing of employees.
- Comprehensive ongoing training program to ensure up-to-date product knowledge and maximized conversion; our program undergoes an annual vigorous review to ensure we deliver best in class knowledge.
location. location. location.
- 40% of our sales agents work virtually. By removing obstacles related to transportation and commuting costs, our virtual platform enables our agents to focus on delivering a remarkable experience from the comfort of their home offices.
- Centers located near cruise ports, so agents have easy access to experience the product.