Become A Travel Agent

We happen to love it, but we’re probably biased. Some of the perks we found are that you don’t have to worry about commuting, packing lunch, and you can wear whatever you want. Some of the challenges are that you must be comfortable working independently, disciplined to remove distractions and adhere to your work schedule. You’re home but not alone! You’ll have access to an internal support team that is available real-time to help answer any of your questions. In addition, we have tools like team chats and webcam that help foster engagement with your peers and management.

No, for us to maintain the security of our network and grant you access to our systems, we provide you a computer, monitor, keyboard, mouse, and headset.

• A traditional land line is not required for this role. However, our softphone solution does require that you have a strong internet connection.
• For your internet service, you will need FiOS, cable internet (preferred) or DSL (if only option). To run our systems and receive phone calls, the minimum required speeds are: 10.0 Mbps download speed and 5.0 Mbps upload speed.
• To check your internet speed, go to http://www.speedtest.net/. We do notsupport dial up, satellite connections, “line-of-site”, Wi-Fi (wireless connections from your work computer), or mobile broadband (e.g., 4G LTE) connections.
• We do not support or allow agents to work with a wireless connection. Your work computer must be physically connected via an ethernet cable to your home router.
• Maintaining stable connectivity is a job requirement. Dependent on the speed and stability of your internet connection and audio/voice quality, you may be required to upgrade your service.

• You must be available to work full-time (35-45 hours/week) based on business needs.  Typically, Q1 is when we experience the 45-hour work weeks.
• You will generally work 9-hour shifts (8 hours with 1-hour break).
• You will be scheduled to work at least one weekend day.
• Many schedules have split days off (example: Wednesdays and Sundays off).
• Expect to work on holidays.
• Training Schedule: While you complete training, your schedule will be Monday-Friday from 10:00am to 7:00pm EST and attendance is required.
• 1^st Schedule Post-Training: Your first schedule post-training will be assigned based on business needs and your performance while training. Hours will vary between 8am and 10:00pm EST.
• Shift-bid Scheduling: After your first schedule post-training, your schedule will be determined based on a ranking system as part of our shift-bid process. Our shift bids are based on performance, productivity, customer experience and tenure. Schedules change every quarter and vary between 8am to 10pm EST, Sunday-Saturday.

Our training program will make you an expert in selling cruises and assisting customers with post-booking questions, payments, and cancellations, even if you’ve never been on a ship.  It’s a mix of virtual, facilitator led training and on-demand modules that will not only teach you how to do the job but will show you who we are as a company.

• Training is Monday-Friday from 10:00am to 7:00pm EST for 6 weeks and attendance is required at all sessions.
• The entire training class will be working from home, so engagement and participation are critical to your success.
• You may feel overwhelmed! This is a fast-paced program packed with crucial content so missing even an hour is like missing a day. Rest assured you’ll be given plenty of time to practice with live role play exercises and taking plenty of live calls during the training program.
• Being tech savvy is a must! You will utilize Outlook, instant messenger, and web conferencing tools. In addition, you will learn our intranet, booking system, and cruise line systems/websites.
• Passing weekly skill checks and call coaching is your pathway to graduation!

• We are a metrics driven organization. Sustaining metrics such as calls per hour, conversion rates, post call surveys, etc., is vital to your success.
• We want to build customer loyalty. Therefore, we don’t have scripts, but we do have a definitive outline called Customer Connection that will serve to guide the conversation you have with our customers.
• You’ll be working with our suppliers (Carnival Cruise Lines, Royal Caribbean, Norwegian, etc.) to make travel reservations, resolve issues, and answer questions.
• We know you won’t be an expert overnight – we have an internal support team ready to assist you. You’ll also be in constant communication with your team and leaders via instant message.
• There is a lot to learn! You’ll be asked to participate in ongoing trainings to help you stay up to date on the industry/role, and to develop your career.
• We like to have fun at work, so you’ll be encouraged to participate in contests, games, and events!

• You will be paid bi-weekly on Fridays.
• During the six-week training program, the pay is $15.00 per hour.
• Upon graduation, your base pay rate will be $15.00 per hour plus bi-weekly incentives targeted to payout another $1.00 per hour.
• During your first year, your base rate will increase at 6 months and 12 months post-hire and after completing required training.
• Subsequent pay increases will be evaluated as part of our annual merit review process which typically occurs in June.
• We pay a shift differential of $1.00 per hour for certain evening schedules (shifts ending midnight or later in your local time zone).
• You will be paid for time worked over 40 hours at one and one-half your hourly rate. Any overtime worked must be pre-approved by Workforce Management.

• You will be paid bi-weekly on Fridays.
• During the six-week training program, the pay is $15.00 per hour.
• Post-training, you will be paid under our performance-based incentive plan.
• For your first year of employment, your pay will be protected at a minimum of $15.00 per hour.
• On average, most agents make about $40K during their 1st year as it takes time to get the hang of the job and learn the product.
• We pay a shift differential of $1.00 per hour for certain evening schedules (shifts ending midnight or later in your local time zone).
• You will be paid for time worked over 40 hours at one and one-half your hourly rate. Any overtime worked must be pre-approved by Workforce Management.

Yes! We offer a complete benefits package with lots of discounts on travel.

• After 90 days, you’ll be eligible to enroll in our benefits programs. We offer medical (United Healthcare), dental, vision, 401K, life insurance, short- and long-term disability and even home, auto and pet insurance.
• Our 401K plan is through Fidelity Investments. We offer a discretionary match annually if our financial objectives are met.
• We also offer paid time off which you’ll be eligible to earn after 90 days including vacation, sick/personal days, and we even give you one paid volunteer day for you to serve your community.
• You’ll also get fantastic travel discounts; 15% employee discount on cruises, ship inspection opportunities, insider’s scoop on distressed inventory, and so much more!
• We work hard and play hard, so we love the travel perks! Best of all, opportunities for free cruises!

Our People! We pride ourselves in having the best team in travel. At World Travel Holdings, you’re not just a number, you are family! We believe in transparency and open-door communication. Together we fulfill our mission of delivering a remarkable experience to our customers and employees.