World Travel Holdings Wins Bronze Stevie® Award In 2020 Stevie Awards for Sales & Customer Service

Won in Customer Service Training Team of the Year – Internal Category for impressive travel agent training program

Las Vegas, Nev. – (March 12, 2020) – World Travel Holdings’ Talent Development team was presented with a Bronze Stevie® Award in the Customer Service Training Team of the Year – Internal – Other Service category at the 14th annual Stevie Awards for Sales & Customer Service.

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.

The awards were presented to honorees during a gala banquet on Friday, February 28, at Caesars Palace in Las Vegas, Nev. More than 2,600 nominations from organizations in 48 nations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 180 professionals worldwide on seven specialized judging committees.

“It was great to compete with so many Fortune 500 companies and receive accolades from our first-ever submission,” said Marilyn McCawley, director of talent management for World Travel Holdings. “I am so proud of my team for creating and delivering quality trainings that support the business and our employees.”

The World Travel Holdings’ Talent Development team was praised by the judges for their impressive use of role-playing, technology, multi-media training, real-time customer interactions, call certification, and more. One judge said, “This is a thorough and compelling story of your dedication in selling to and servicing your customers. Your training programs and agendas are more detailed than any others. Your processes and policies … are outstanding. Your enthusiasm is evident. Good work!”

“Stevie Award winners from around the world should be very proud of their achievements. The judges were impressed with the vast range of nominations submitted for 2020 and have agreed that their accomplishments are worthy of public recognition,” said Stevie Awards executive chairman, Michael Gallagher.

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at

About World Travel Holdings
World Travel Holdings is the nation’s largest cruise agency and award-winning leisure travel company with a portfolio of more than 40 diverse brands. In addition to owning some of the largest brands distributing cruises, villas, resort vacations, car rentals, resort day passes and luxury travel services, World Travel Holdings has a vast portfolio of licensed private-label partnerships comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations. The company also operates a top-rated travel agency franchise and the country’s original host agency, and is consistently recognized as an industry leader in work-at-home employment. Its global presence includes operating multiple cruise brands in the United Kingdom. World Travel Holdings has offices in Wilmington, Mass.; Ft. Lauderdale, Fla.; Virginia Beach, Va.; New York, NY; and Chorley, England. For more information, visit 

About The Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at

Sponsors of the 14th annual Stevie Awards for Sales & Customer Service include HCL Technologies, Sales Partnerships, Inc., and ValueSelling Associates, Inc.